Wherever residents are involved, so too are Breyer’s own dedicated Resident Liaison Officers (RLOs). Ensuring our residents are happy, safe and informed is core to the work we do. So, during the pre-construction phase of any works, our RLOs will carry out Resident Profiling Surveys to identify each individual’s needs – such as working hours, language issues, vulnerability or disability – allowing us to tailor our services accordingly.
RLOs also act as a friendly point of contact throughout the programme of works offering on-going updates and responding to any questions or concerns. They will even visit each property at the completion of works to inspect it and ensure everything has been carried out to an excellent standard.
We have a number of policies and processes in place to enable residents to feel reassured that we work with their best interests at heart and also to enable them to get in touch.
For some of our contracts, we have created dedicated residential information portals to ensure our residents are kept up to date with activity on site. Please click on the relevant links below to view these:
My Base RTM Portal
For more information about the My Base RTM project, our portal will give you the General Information, along with Project Information and Progress updates…
For more information about the Castle Exchange project, our portal will give you the General Information, along with Project Information and Progress updates…