• Slide

    Resident Assessments

    Here you can read for yourself what residents have had to say about their experiences with Breyer Group and the level of service you can expect.

    Of course if at any time things are not to your satisfaction we will work with you to resolve any problems immediately – it is this excellent all-round service that makes us stand out from all the rest.

  • Slide

    Resident Assessments

    Here you can read for yourself what residents have had to say about their experiences with Breyer Group and the level of service you can expect.

    Of course if at any time things are not to your satisfaction we will work with you to resolve any problems immediately – it is this excellent all-round service that makes us stand out from all the rest.

‘I would like to express my gratitude for carrying out the Kitchen and Bathroom decoration project in this challenging time. It was evident I was in need of desperate upgrades, specifically in my Bathroom. I thank Darren for inviting us to the office to have a general discussion about how the work was going to be carried out and for getting us involved and I must say, I was impressed on how well the whole project was organised. I also would like to thank Tom for attending to the problems we have faced in a prompt manner which is much appreciated. I am also so thankful for the Resident Liaison Officer, Ulkina Kuka who is very much committed and passionate on the way she handled this project and about her job in general. Despite the challenges and pressures she has faced she attended to every problem in a calm, prompt and efficient manner and listened intently. She is very well organised and have so much respect for her in how she handles her job and must be valued as the best asset to your Company. Last but not least, I thank Calvin and his team Francis and Clare for doing a solid and clean job, they are all professionals in their field’

Holland Park Resident – December 2020

‘I just wanted to feedback that my team have made comments about how helpful and responsive Tracey has been on the schemes which your company are working on at present. They feel she has gone above and beyond in some cases and is a real asset to your team. They are very grateful for all the assistance and help Tracey has given them’..

Orla, Places for People - November 2020

‘Fantastic work from Tracey. I have previously said this in meetings but your works alongside Herbert does not go unnoticed and I appreciate the work you put in with keeping customers up to date. If your company does any kind of star awards or star employee I would like to nominate Tracey on behalf of the Housing Team at Places for People’

Orla, Places for People - November 2020

Resident at Brunswick Count recently had works completed to their kitchen and bathroom – ‘The workers were excellent, they worked very hard. I admire your qualities. My kitchen and bathroom look very nice. Thank you for everything.’

Resident - Islington - October 2018

I just want to let you know the plumber Marcus Ward is so helpful and has really gone out of his way to sort out a major leak today. The operative cannot do enough to help and I’m very grateful that he took the time to help us in an emergency. Really fantastic customer service.

Area Manager A2 Dominion - October 2018

We have recently carried out works for London Borough of Islington at Midway House, The Triangle and Sherston Court, installing new kitchen and bathrooms – here are a selection of comments received from residents:

"The operatives worked very clean and tidy. I am very pleased with the works. Ulkina was very approachable and helpful. Fantastic. Just a shame I didn't get my WC done by your comp."

"The whole experience with these works has been pleasant. The operatives were lovely and Breyer have done a good job. I like my OT wet room and WC. Thank you very much."

"Works has been done very good. I love my bathroom. Thank you"

"Time keeping was good. They cleaned after themselves. Thank you"

"I am very happy with the works. The staff was polite and professional"

"Bathroom and WC looks much better than before. Had to wait for a while for the waste pump to be delivered but it was well worth the wait. Thank you."

"The Team were nice and courteous, the operatives always cleaned after themselves very respectful of the household. I like the finished product, even though I am aware these works are on Council budget the job is very well done. Thank you very much for your work, is a pity you guys were not down to renew my kitchen."

"I have no complaint what so ever. Breyer have great a good job. You take care of your costumers and this is a great thing. The boys were very good."

Residents - London Borough of Islington - Midway House - September 2018

“I am so happy about the works done in my property. I cannot thank Ulkina, Chris and the operatives enough about their ability to accommodate, their professionalism and I am so happy with my new kitchen, bathroom and WC. The operatives fixed my child’s door which had been hanging for so long and they did it as a good will gesture. Thank you for all your effort.”

Resident at Moorgreen House, Islington - August 2018

“Everything has ended up brilliantly. I am extremely happy with my new bathroom. Breyer have given a 5-star hotel shower room. It was well worth the wait. Thank you, Breyer Site Team.”

Resident at Midway House, Islington - August 2018

“I am very happy with works done. My bathroom looks very good ant the Breyer staff were very polite and made sure I was accommodated during these works. Well done.”

Resident at Midway House, Islington - August 2018

“Very happy with the windows and service. Time completed 5 hours – amazing.”

Resident at Lewisham Homes - August 2018

A resident from Coalport House, Lambeth, who recently had kitchen and bathroom works carried out at their property, completed a satisfaction survey saying – “100% improvement – couldn’t wish for a better kitchen and bathroom. Felt like I had won the lottery”

Resident - Coalport House, Lambeth July 2018

A resident from Gwendoline Cottages, Dartford recently had roofing works carried out at their property They kindly completed a resident satisfaction survey with all 10’s (totally satisfied) adding that the work man was very polite and helpful

Resident - Gwendoline Cottages, Dartford June 2018

A resident from Paulet Road, Lambeth sent in an email to the team who were overseeing works for a new Kitchen and Bathroom, plus electrical works:

Dear Mary, Kevin and Yaw,

Just writing to let you know, and hope that you will pass this message on to the appropriate head of Breyer Group and Lambeth Council, of my feelings regarding the above work that was carried out.

First of all I nearly went crazy with all that drilling and dust, and not being able to take my regular baths or shower, but you know what my beautiful kitchen and bathroom was worth every headache I ended with as the evening came.

My main reason for writing was to complement the workers. They were truly dedicated to doing their assigned task. Most of the time they arrived early, they worked throughout, only stopping to take a cold drink (which they brought themselves) which did not help me much as I had bought a case of water, tea, coffee and biscuits for them and ended up eating all those biscuits myself, alas I could not resist the chocolate ones. They were polite and helpful, even though we did not always understand each other we got there eventually and that did not stop them from doing what they had to do. At the end of the day they cleaned up and said goodbye. I am extremely happy with all the work that has been carried out and wish to praise each one of them for their hard work and dedication. When Romero, the handyman, finished with my kitchen, I mentioned to him that my kitchen looked like it should be in a magazine, that's how lovely it looked, so was my bathroom.

Do stop by for a cup of tea or coffee if you are in the neighbourhood, alas there won't be any biscuits, I'm not taking the chance.

Thanks again for my lovely kitchen and bathroom.

God Bless

Resident - Paulet Road June 2018

Several residents completed resident satisfaction surveys for works being carried out at Braithwaite House, Islington:

“Very pleased with the works done, the staff are very helpful and the operative that attended my property was very professional."

“The gentleman that did the windows was very informative and polite, very efficient.”

“Very friendly and helpful staff.”

Islington Residents - June 2018

A resident from The Woodlands, Lewisham wrote in to say that she was “very pleased that at last the windows have been changed. Thank you”.

Lewisham Homes - 2018

A Lewisham resident at Ravensbourne Park, Catford commented on a satisfaction survey about recent refurbishment works – ‘Very good workers – very helpful. Outstanding work. Thanks a lot’.

Lewisham resident at Ravensbourne Park - 5-6-18

A Havering resident at Coltsfoot Path, Romford phoned regarding some fencing works completed at the start of the month. She said she was really impressed with the operative Mark Howse and that he had done an excellent job; her neighbour was also really pleased with the works (fencing).

Havering Resident - 1-6-18

“The units fitted are of very good quality and fitted very professionally”.

Lewisham Resident

“Absolutely brilliant”.

Lewisham Resident

“Excellent workers”.

Lewisham Resident

“The quality of the work by the fitters is really good and the workers were very polite”.

Lewisham Resident

A resident from London Borough of Havering called to compliment “the lovely Romica”. She said Romica has done such a wonderful job carrying out her decorations, he was so tidy and she couldn’t be happier with his work.

Resident, London Borough of Havering - 7-5-18

‘Very pleased with the workmen and the laison officer. Thank you, everything was perfect'

Lewisham Homes Residents

Totally professional. As Sir Alex Ferguson says: the 2 best words for management WELL DONE

Great transformation to my home. Great team work especially our RLO. Good quality work done, very happy about it.

Please pass on my thanks again to Abhay, John, and Ian and, of course, yourself for everyone's understanding and cooperation regarding my window installation.  It's a great relief.

Islington Residents

Just wanted to thank Rob and show appreciation for the time he took to investigate and rectify a leak at Sevenoaks Court. The leak was coming from the valve under the sink it was running through the ceiling to the communal lounge below.

Rob took some time ascertaining the whereabouts of the supply of cold water mains he replaced the valve and the leak has now stopped. Thank You

Pyramid Plus

Resident phoned in to compliment Paul on his customer service and professionalism. He was “thoughtful, listened to what she was saying and then did a very good job”.

Resident complimented Rob and Mario. He felt they too were very professional. “They did exactly what they said they would do and inn addition to being polite they were very effective”

Pyramid Plus

Spoke to Mrs Griffin to book handover she would like to say the operative working on her bathroom was a perfectionist and she is thrilled to bits with the work. Please pass on to the operative.

Darford Resident

A BIG thank you for all the hard work that was carried last week on my back garden.  Thank you for arranging it all – it has made such a big difference and has made me very happy.  Thank you once again.

Dartford Resident

‘Excellent and immaculate work done. Polite and prompt timekeeping, will highly recommend Breyer’

Surrey Resident - 23-4-18

‘Love my windows, nice and large!’

Islington Resident - 23-4-18

‘The workmen were very polite and understanding with my dog. The Liason Officer was very understanding due to my hospital appointments’

Lewisham Homes Resident - 23-4-18

Resident at Flat, phoned to advise that she was very pleased with both operatives (Josh and Russel)  who attended her property today to remove the cupboards for Pest Control. Resident noted that they did excellent job and even cleaned after themselves whilst job was completed. Very pleased resident.

Pyramid Plus Resident - 12-4-18

‘Thank you very much! I am very happy with all the staff and the guys are very friendly and kind. Well done everyone.’

Lewisham Homes Resident - 5-4-18

All workers were very polite & understanding due to my disability. Site Manager & Liaison Officer were very helpful and worked around my appointment at the hospital’

Lewisham Homes Resident - 5-4-18

A resident from Wedgewood House, Lambeth wrote in to say she has recently had a works completed in her kitchen, plus a full rewire to her property and that she was very pleased with the workers and the end product. She also said that they had mounted her cooker hood and to say thanks!

Lambeth resident - 4.4.2018

A resident from our Family Mosaic project emailed following works carried out at his property:
Dean - Thank you for your help regarding this matter.
Compliments to Jason Stringer, who has displayed great initiative and customer focus in order to deal with this issue.

Family Mosaic resident 27.03.18

A Havering resident phoned the call centre to say that he is very happy with the works carried out by Graham Spall and wanted to say thank you.

Havering resident 26.03.18

A resident from Dartford BC called to say thank you to Alan Bloomfield for doing such a lovely job with her fence.

Dartford Resident 26.03.18

Two further residents from Dartford took the time to call complimenting James Tyrell.    One from Childs Crescent said that James was a ‘top man’ and did a brilliant job, the other from Wrights Close stated that James was “very helpful and friendly and did a great job”.

Dartford Residents 26.03.18

A couple of residents from Creeland Grove at our Lewisham Homes project completed satisfaction surveys saying “Very Happy with the work and the people” and “A job well done”.

Lewisham Homes residents 22.03.18 and 23.03.18

I have spoken with the resident she is very happy with the works Will did carry out and said he was a really nice / professional guy. Especially pleased he was happy to use shoe protectors as she has a nice carpet. Wanted me to raise this to his managers attention.

Resident, Stratton Walk

I would like to say Thank You so much to Josh on this job from start to finish he has been very understanding, effective and efficient. The standard of work was also excellent. He is very professional and assisted us efficiently. The door was fitted today without any further delays

Neighbourhood Officer, A2 Dominion

On behalf of A2Dominion I would also like to say thank you all that made the extra effort - it is really appreciated. Your individual and collective commitment has meant that the service continued with minimal disruption and is a great reflection on Pyramid Plus, A2Dominion and Breyer.

Client, A2 Dominion

The operative was very polite and professional and I was very impressed with the quality of work.

Resident, Mosul Way

All the staff and managers were very amazing, I am very pleased with their service. Joseph also did a great job, thanks.

Resident, Mooreland Road

Considering the freezing tempertures, I was pleased to see Breyer operatives attending site and continuing to work.

Lewisham Homes

The properties are starting to look really nice inside and out, our site manager in particular has been exemplary.

Leasholder, Micheldever Road

Thank you for attending to the leak, the operative was a nice man that attended earlier today and I wanted to say thank you to everyone involved in sorting this out.

Resident,Veronica Close

The operative made me feel comfortable in my own home, and did a fast efficient repair to my door

Resident, Carnforth Gardens

The resident called following the operatives visit to say she was extremely happy with the works. He did all that was required and was on his hands and knees cleaning up after the works, she has not been well so it was much appreciated and the carpet was cleaner after he left that it was before he arrived.

Resident, Carnforth Gardens

"Good afternoon, just a quick email to let you know how pleased I am regarding the work on my bathroom. Very professional job by some very hard working lads, especially the plumber, painter and the finisher. I was kept well informed of what was happening that day by a very nice lady, sorry but can't remember her name but you know who she is. Very happy with the work done."

Resident, Bromley

"Fantastic job - fantastic team!
Well done to all. Please pass on my thanks to all involved especially Billy Green and his team.
This was a difficult one!"

Access Officer, Stevenage Borough Council

"I just wanted to say a big thank you to your RLO for all of the support, prior to the work commencing and also whilst the work was being carried out. He made the experience for me very manageable. He was always courteous and kept his word regarding the timing of the works. Edmund is an asset to Breyer Group"

Lewisham Homes Resident

"To all members of the team who helped make my home look so much better. Thanks to you all."

Lewisham Homes Resident

"Breyer Group has given my family, myself and my two adult sons, a house to be proud of. My biggest thanks goes to the amazing workmen who showed respect, they were so driven in their work, to get the job finished to such a high standard."

London Borough of Barking and Dagenham Resident, RM8

"I’ve been very impressed with the Breyer Team on this project. Having trust in good site management obviously makes our job a lot easier! The quality of work and attitude from the Roofing gangs on site was brilliant. Well done to everyone involved on this project."

Luke Vivian, Associate. Capital Property & Construction Consultants

"They were professionals, experts in their field. We are very grateful and thankful, thanks a thousand times"


Family Mosaic Resident - Leyton E10

"I would like to thank you for re-instating the banisters and handrail to my mothers home today. She has lived in the house for 61 years and takes pride in keeping the house and garden up to scratch."


Dartford Borough Council - Dartford

"I would like to convey my thanks for the excellent job carried out today by your plumber Mr Tony Wallington. He was extremely kind, helpful, thorough, and left the premises very clean."


Southern Housing Resident - Islington N1