We have a team of 22 Resident Liaison Officers (RLOs) and 7 Resident Liaison Administrators, who are qualified in or working towards NVQ Level 3. Customer Service Managers (CSM) are qualified in Customer Care NVQ Level 3 and undertake Effective Management Courses. RLOs are chosen based on their personal skills and are managed by our experienced Customer Service Manager. All our staff coming into contact with Residents in occupation will undergo a Criminal Record Bureau (CRB) check. We recognise that Customer Care cannot be delivered by the RLO alone and therefore train Site Managers and Operatives in Customer Care to NVQ Level 1.
Rebecca Maher Customer Service Manager
Rebecca has approximately 10 years’ experience within Customer Services.
She was employed as a skilled Resident Liaison Officer (RLO) and within 8 months she progressed to her current role as Customer Service Manager.
Rebecca classes herself as an exceptional communicator, an organised professional, an efficient team player and a loyal member of staff.
She enjoys live music, travelling and socialising.
Edmund Attobrah Resident Liaison Officer
Edmund has worked for Breyer Group for a total of 7 years and started as a Resident Liaison Officer, progressing to Senior Resident Liaison (in-between times having a spell as an Assistant Site Manager). His strengths include working with Residents and ensuring they have a good experience whilst we are in their homes. Edmund was recently awarded ‘Mentor of the Year’ due to the work he has done with Apprentices at Breyer Group.
For all PPL residents please contact Edmund Attobrah on:
Shereen Hylton Resident Liaison Officer
Shereen joined Breyer Group as an experienced RLO and has been working within the business for a year. She has excellent communication skills, and a great repertoire of building solid working relationships with residents.
She excels in co-ordinating community events and team building exercises.
Shereen enjoys socialising, horse riding, reading and dancing.
For Wandle residents please contact Shereen Hylton only on:
Places for People
Tracey Weeks Resident Liaison Officer
I have been with the Breyer Group on Agency since October 2019, I work in the South West. I absolutely love my work and have been blessed with many lovely contracts. When I first joined Breyer Group, myself and my site manager began on a kitchen and bathroom contract, I loved going to meet our customers and building a lovely repour and helping with their selection of colour choices for their new kitchen/bathroom, I have since been on further contracts of replacement windows, and currently on roofing. I have to say my favourite is kitchens as its lovely to see the finished project and the smile it brings to our customers.
Kevin has worked as an RLO for a number of clients including Tower Hamlets, Barking and Dagenham and Redbridge. Kevin is currently employed on our Places for People contracts.
Women’s Pioneer Housing
I have been working for Breyer since September 2012. I joined as an apprentice and now I am a fully qualified RLO. During my time within the company I have works on internal and external home improvement as well as on FRA projects. I have completed various projects throughout Islington Borough. The FRA project I worked on for about 2 year was for Peabody Housing Association. I am currently working on internal kitchen and bathroom project for Women’s Pioneer.
I’ve been with Breyer Group for just over 12 years and have worked on a number of projects and currently work in Lambeth.
I have been with Breyer since March 201 and originally worked in Islington.
I am now working in Lambeth installing the Plumis system.
Metropolitan Thames Valley Housing
Sarah Crane MTVH East Anglia
My name is Sarah Crane and I am Resident Liaison Officer for East Anglia. I have been at Breyer for just over a year and during this time have been working with residents of Cotman Housing whilst carrying out kitchen and bathroom upgrades in Norwich and the surrounding area.
In November 2019, I attended the Service Six Community Centre in Northampton on behalf of Breyer Group. Breyer Group were part of a team that refurbished the centre which supports children, young adults and families within the local community. It was humbling to see how happy so many members of the community were with the completed refurbishment and I was very pleased to have been part of this.
Rose Craig South London
Suzanne Way MTVH East Anglia
Carol McGhie Resident Liaison Officer
I have been employed with Breyer Group for the past 5 and a half years as a Resident Liaison Officer. For the most part I have been working on an external major works programme for Lewisham Homes. The works include window installation, roof replacement, communal decorations, and general building works. Earlier in 2020 I briefly worked on the Wandle contract which was also an external major works project. After a month on the Wandle contract I was moved onto the Sutton Housing contract installing new front entrance doors to ensure they are compliant with current fire safety regulations.
Two years ago, I was asked to attend Leyton Orient football club to represent Breyer Group as they had recently become official sponsors of the team/stadium.
Tyrone Pitter Resident Liaison Officer
I’ve been working with Breyer’s since February 2020 I’m working on a contract in Lewisham carrying out external works.
Mary Lesporis Resident Liaison Officer
I have been employed by the Breyer Group since January 2015 and have worked in numerous areas across London and currently work in Lewisham.
Hammersmith and Fulham
Hayleigh Rochester Resident Liaison Officer
I have been working for Breyer Group since August 2019. In this time, I have undertaken Kitchen and Bathroom refurbishments, roofing repairs and replacement and I am currently working on window and door replacements.
I am also undertaking a Community Safety Officer Apprenticeship through Breyer Group, which I hope to complete within 18 months.
Resident Liaison Officer
I have been with Breyer since January 2014 and in that time have been on contracts for Family Mosaic, Lambeth, Islington and Hammersmith & Fulham. I’m currently working on FRA Works for Peabody