Resident satisfaction is at the forefront of what we do. We exist to improve your homes, enhance your lives and create a comfortable environment which is sustainable long after we have left.
You can feel safe in our hands. Our experience of providing high-quality internal and external refurbishment spans many years and we are currently involved in over 20 frameworks and partnering arrangements with local authorities and independent housing associations which include general needs and market rent housing, sheltered and hostel accommodation.
We complete all refurbishments to the satisfaction of residents through the delivery of quality workmanship by our skilled staff who treat residents and their homes with the care and respect they deserve.
In the following sections we explain the many services our Construction Division offers.
This is an extremely important period in the works process. We have a team of Pre-Construction Building Surveyors who are responsible for ensuring we comply with current legislation. Following completion of the necessary surveys, they make Planning Applications, apply for Listed Building Consent, deal with Party Wall and neighbourly matters, submit Building Notices and provide technical and professional advice for clients and site staff.
We provide dedicated, full time Resident Liaison Officers during the pre-construction phase who carry out Resident Profiling Surveys to identify individual needs including working hours, language issues, vulnerability, disability or special needs so we can tailor delivery around these requirements.
Our Resident Liaison Officers involve residents through on-going communication. They provide a ‘friendly face’ and are the primary point of contact from pre-construction through to completion.
Decent Homes investments programmes: Inspired by the government and Mayor of London, we share their views that all social housing should meet a minimum standard of decency. We have a wealth of experience in delivering Decent Homes programmes, providing a mixture of planned, cyclical and responsive maintenance.
Planned maintenance includes the replacement of kitchens and bathrooms, electrical rewiring and re-decoration. As this kind of maintenance tends to take place whilst you are in the property our top priority is to minimise any disruption for you. Our operatives understand that they are working in people’s homes and will be respectful to you and your neighbours at all times.
We make sure that the homes most in need of planned maintenance receive it first. Your dedicated Resident Liaison Officer will oversee the works being carried out in your home and will keep you updated on progress. They will answer any questions you may have throughout the programme and will also make the final inspection to ensure that works have been finished to a good standard. Our standard!
Typical planned maintenance programmes can include
Cyclical maintenance simply refers to works that are carried out on a regular basis to make sure your home remains in excellent condition. Our operatives will help maintain your home, avoiding the need for costly repairs in the future.
As with our planned maintenance we provide a dedicated Resident Liaison Officer to oversee the works being carried out to your home. They will keep you updated on progress and answer any questions you may have during the programme, finally inspecting the completed works to make sure they are finished to a good standard.
Sheltered housing provides a safe and secure environment in which people can live independently. We are sheltered housing specialists and the welfare of our residents is paramount. Our strict policies and procedures are balanced by our empathetic approach and residents can be sure that disruption will be kept to a minimum through our skilled working practices. Breyer Group personnel are always fully uniformed and our use of liveried vehicles means residents can recognise our staff at all times.
We bring so much more than improved living conditions to our programmes, donating funds to developments where needed and offering mentoring, employment and training opportunities to our residents.
This involves repairs and refurbishments to unoccupied properties. Breyer Construction understands the impact void properties have on our residents and the local community. Therefore it is our intention to prevent void properties becoming a place for anti-social behaviour by refurbishing them as quickly as possible.
We understand that these properties are surrounded by people’s homes and we pride ourselves on working with the minimum of disruption to neighbouring residents by ensuring that void properties are reinstated within agreed timescales and often ahead of schedule. Thanks to Breyer B-Line, our Responsive Repairs division, we aim to re-instate vacant homes within 3-20 business days depending on the level of refurbishment required.
Given our rapid response and fast turnaround of a void home we are able to return void properties back to our clients quickly, efficiently and cost effectively. This means that our clients are able to re-let these units and reduce homelessness within the local area.
All void repairs are completed to a high standard which must satisfy our team of surveyors whose role is to ensure we achieve Decent-Homes standards as a minimum.
Retrofitting refers to the addition of new technology to older buildings to improve their sustainability and energy performance. Retrofitting an existing building can often be more cost-effective than building a new facility. It also makes it
As 36 per cent of London’s carbon emissions are produced by housing, retrofitting is a vital part of our work. Not only are we able to improve the condition of the homes we work in but are also able to install energy saving features to thousands of homes across London that could save residents up to £180 a year on energy bills.
Our Breyer Renew division has significant experience and expertise in the design, supply, installation, operation, maintenance and monitoring of energy efficiency works such as boiler and heating upgrades, insulation and solar panel installations. Please see our pages on Breyer Renew for more information on our energy saving work.
"Overall customer satisfaction at the end of December 2015 is a pleasing 92.28%. Clearly this shows we are doing a lot of good work & the partnership is performing well and is set on strong foundations. Thanks for all your hard work and we’re looking forward to continuing our work with you and going from strength to strength, in 2016/17.”
Head of Planned Investment, Affinity Sutton