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    Resident Assessments

    Here you can read for yourself what residents have had to say about their experiences with Breyer Group and the level of service you can expect.

    Of course if at any time things are not to your satisfaction we will work with you to resolve any problems immediately – it is this excellent all-round service that makes us stand out from all the rest.

  • Slide

    Resident Assessments

    Here you can read for yourself what residents have had to say about their experiences with Breyer Group and the level of service you can expect.

    Of course if at any time things are not to your satisfaction we will work with you to resolve any problems immediately – it is this excellent all-round service that makes us stand out from all the rest.

Resident at Flat, phoned to advise that she was very pleased with both operatives (Josh and Russel)  who attended her property today to remove the cupboards for Pest Control. Resident noted that they did excellent job and even cleaned after themselves whilst job was completed. Very pleased resident.

Pyramid Plus Resident - 12-4-18

‘Thank you very much! I am very happy with all the staff and the guys are very friendly and kind. Well done everyone.’

Lewisham Homes Resident - 5-4-18

All workers were very polite & understanding due to my disability. Site Manager & Liaison Officer were very helpful and worked around my appointment at the hospital’

Lewisham Homes Resident - 5-4-18

A resident from Wedgewood House, Lambeth wrote in to say she has recently had a works completed in her kitchen, plus a full rewire to her property and that she was very pleased with the workers and the end product. She also said that they had mounted her cooker hood and to say thanks!

Lambeth resident - 4.4.2018

A resident from our Family Mosaic project emailed following works carried out at his property:
Dean - Thank you for your help regarding this matter.
Compliments to Jason Stringer, who has displayed great initiative and customer focus in order to deal with this issue.

Family Mosaic resident 27.03.18

A Havering resident phoned the call centre to say that he is very happy with the works carried out by Graham Spall and wanted to say thank you.

Havering resident 26.03.18

A resident from Dartford BC called to say thank you to Alan Bloomfield for doing such a lovely job with her fence.

Dartford Resident 26.03.18

Two further residents from Dartford took the time to call complimenting James Tyrell.    One from Childs Crescent said that James was a ‘top man’ and did a brilliant job, the other from Wrights Close stated that James was “very helpful and friendly and did a great job”.

Dartford Residents 26.03.18

A couple of residents from Creeland Grove at our Lewisham Homes project completed satisfaction surveys saying “Very Happy with the work and the people” and “A job well done”.

Lewisham Homes residents 22.03.18 and 23.03.18

Compliments from Residents

We are always respectful of Resident’s feedback, good or bad, to help us improve our service.

When our Residents take the time and effort to compliment us it really makes the job worthwhile.

Here are some examples from the last few days

 

I have spoken with the resident she is very happy with the works Will did carry out and said he was a really nice / professional guy. Especially pleased he was happy to use shoe protectors as she has a nice carpet. Wanted me to raise this to his managers attention.  

Resident, Stratton Walk

  

Lovely and warm and looks great – Thank you

Resident, Canal Walk

  

Please can you pass on my thanks to the contractors who attended site late yesterday evening, after access issues.

Planned Project Manager, A2 Dominion

 

I would like to say Thank You so much to Josh on this job from start to finish he has been very understanding, effective and efficient. The standard of work was also excellent. He is very professional and assisted us efficiently. The door was fitted today without any further delays

Neighbourhood Officer, A2 Dominion

 

On behalf of A2Dominion I would also like to say thank you all that made the extra effort - it is really appreciated. 
Your individual and collective commitment has meant that the service continued with minimal disruption and is a great reflection on Pyramid Plus, A2Dominion and Breyer. 
Client, A2 Dominion

 

The operative was very polite and professional and I was very impressed with the quality of work.

Resident, Mosul Way

 

All the staff and managers were very amazing, I am very pleased with their service. Joseph also did a great job, thanks.

Resident, Mooreland Road

 

Considering the freezing tempertures, I was pleased to see Breyer operatives attending site and continuing to work.

Lewisham Homes

 

The properties are starting to look really nice inside and out, our site manager in particular has been exemplary.

Leasholder, Micheldever Road

 

Thank you for attending to the leak, the operative was a nice man that attended earlier today and I wanted to say thank you to everyone involved in sorting this out.

Resident,Veronica Close

 

The operative was very efficient I am very grateful.

Resident,Prestwood Drive

 

I am highly satisfied with the work and they were very helpful, pleasant and tidied up after themselves.

Resident,Northampton House

 

I am very happy with the workmen and the work carried out

Resident,Oldchurch Gardens

 

Thank you very much for an efficient service

Resident, Blk Cross Road

 

The contractor was brilliant, I am very happy with the service.

Resident, Amersham Road

 

The ops did a great job and I really appreciate it.

Resident, Kings Avenue

 

The windows look great!

Resident, Southbrook Road

 

The windows look nice and it's considerably warmer now!

Resident, Southbrook Road

 

Thank you to the two operatives that attended my property.

Resident, Senier House

 

The contractor was brilliant, I am very happy with the service!

Resident, Amersham Road

 

The operative did a good job and I appreciate it!

Resident, Kings Avenue

 

Everyone is so helpful and the windows are beautiful!

Resident, Granville Park

 

The operative made me feel comfortable in my own home, and did a fast efficient repair to my door

Resident, Carnforth Gardens

    

The resident called following the operatives visit to say she was extremely happy with the works. He did all that was required and was on his hands and knees cleaning up after the works, she has not been well so it was much appreciated and the carpet was cleaner after he left that it was before he arrived.

Resident, Carnforth Gardens

  

The boys did a fantastic job with my lounge window and were very hard working!

Resident, Campion Court

 

Once again, thank you all for your very hard work.

Resident

 

Very nice workmen, they were quick and polite.

Resident, Wallerand Road

 

Thank you to both Breyers and QHS for getting the repairs I reported done.

Resident, Otan House

 

All ok and looking good!

Resident, Southbrook

 

A job well done

Resident, Lewisham

 

All and all I am very happy with the works carried out.

Resident, Lewisham

 

I know you asked me to text you back “was I satisfied?” … but “yes” does not cover how impressed I am.

Resident, Havering

 

Very happy with the work Tony Strange did and he was polite and courteous and left the property tidy.

Resident, Havering

 

Just taken a call from the tenant at Wigton Road. She said she never calls to compliment workers but is over the moon with both Danny Beckford and Mark Cross for the work and how they were with her children.

Resident, Havering

 

Tony called from Rodney Way and he could not praise Marc Vella enough for attending today. He said it was a pleasure to meet him & he is the best operative he has met from Breyer.

He said it has lifted his spirits and made him feel a lot safer in his home.

Resident, Havering

 

Phone call from the tenants of Colne Drive to say how great Romica was and thank us for his workmanship, she was very please indeed.

Resident, Havering

 

Call from tenant of Lewisham Hill – “I’m very happy with my new windows”.

Resident, Lewisham 

 

Received from tenant of Handen Road – “Quick and efficient, adequate protection used, polite.  Good work. Thank you”.

Resident, Lewisham

"Good afternoon, just a quick email to let you know how pleased I am regarding the work on my bathroom. 
Very professional job by some very hard working lads, especially the plumber, painter and the finisher. 
I was kept well informed of what was happening that day by a very nice lady, sorry but can't remember her name but you know who she is. 
Very happy with the work done."

Resident, Bromley

"Fantastic job - fantastic team!
Well done to all. Please pass on my thanks to all involved especially Billy Green and his team.
This was a difficult one!"

Access Officer, Stevenage Borough Council

"I just wanted to say a big thank you to your RLO for all of the support, prior to the work commencing and also whilst the work was being carried out. He made the experience for me very manageable. He was always courteous and kept his word regarding the timing of the works. Edmund is an asset to Breyer Group"

Lewisham Homes Resident

"To all members of the team who helped make my home look so much better. Thanks to you all."

Lewisham Homes Resident

"Breyer Group has given my family, myself and my two adult sons, a house to be proud of. My biggest thanks goes to the amazing workmen who showed respect, they were so driven in their work, to get the job finished to such a high standard."

 

- London Borough of Barking and Dagenham Resident, RM8

"I’ve been very impressed with the Breyer Team on this project. Having trust in good site management obviously makes our job a lot easier! The quality of work and attitude from the Roofing gangs on site was brilliant. Well done to everyone involved on this project."

Luke Vivian, Associate. Capital Property & Construction Consultants

"They were professionals, experts in their field. We are very grateful and thankful, thanks a thousand times"

 

Family Mosaic Resident - Leyton E10

"I would like to thank you for re-instating the banisters and handrail to my mothers home today. She has lived in the house for 61 years and takes pride in keeping the house and garden up to scratch."

 

Dartford Borough Council - Dartford

"I would like to convey my thanks for the excellent job carried out today by your plumber Mr Tony Wallington. He was extremely kind, helpful, thorough, and left the premises very clean."

 

Southern Housing Resident - Islington N1