Our Commitment to Customer Service and After Care is underpinned by our ‘Right First Time’ Culture and we have developed our Customer Driven Quality Project Management System to achieve total Customer Focus and Zero Defects from project inception to completion.

We have long recognised that Customer Care is an ongoing process and this cannot be delivered by our Customer Liaison Team alone.

Our Customer After Care Service is managed by our After Care Manager Paul Warwick. On each project that we deliver, Paul’s involvement will commence from the pre-construction stage and will work collaboratively with our Clients, Procurement and Delivery Teams to review project specifications and to Value Engineer any items in terms of potential defects, whole life costs and general maintenance issues.

Post Completion Defects, Out of Hours and Emergency Defects are also managed by Paul Warwick and our in-house Customer Care Team. Our dedicated Free Phone Customer Service Centre is manned 24 hours a day, 365 days a year. Our Customer Service Team will manage all calls and will coordinate the severity of the issue with our in-house B-Line Rapid Responsive Repairs Team.

Our B-Line Multi Trade Repair Operatives are trained in Customer Care to NVQ3 and have been CRB Checked to ensure that we send the right team, with the right tools, materials and equipment to respond to the Defect as efficiently and as effectively as possible.