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Through the efforts of Community Development and Customer Liaison Officers who work to reduce disruption to schools and keep staff and students fully informed, we are able to provide a highly efficient delivery service while keeping defects to a minimum.
By consulting with users, these Officers gain a total understanding of the school’s culture and timetables, from which we can prepare an individually-tailored customer care policy. Following on from this, they hold presentations and produce newsletters and manuals for students and the local community to keep them up-to-date with key safety issues, project progress and development activities. These are also translated into other languages where appropriate. All the while, we make certain we adhere rigorously to Considerate Constructor principles that minimise disruption.
As an organisation that is fully aware of its social responsibilities, we are also committed to creating opportunities for members of the local community to join us as trainees. To achieve this, we forge strong links with labour and training providers in the area.
Finally, when the project is completed we provide a comprehensive handover service. This involves a uniformed, multi-skilled person who is on hand to help with minor snags, moving furniture and the removal of equipment. |



Case Studies
New Build

Development expertise

