Our dedicated Call Centre is equipped with the latest in technology, allowing incoming repair calls to be scheduled immediately to our Operative Teams via our dynamic scheduling system Opti-Time and Service Manager (Asset Management System) directly to their PDA systems.
When a repair call comes through, a Customer Service Advisor will assign an Operative to the repair request and the resident will be given notification of their day and time of arrival during the initial call.
The appointment is then confirmed with a SMS text message reminder in advance of the Operative arriving, optimising communication to the resident at all times.
B-Line operate a dedicated call centre on 24hrs a day, 7 days a week, 365 days of the year basis.
We offer an efficient Emergency and Out of Hours service to all residents, through our rota based system.
We have the ability to take calls direct from residents.
Our Customer Adviser Team are highly trained to diagnose repairs and are supported by our Technical Advisers for more complex repairs, who are on hand 24 hrs a day.
We operate a programme of continual Customer Care training through in-house courses and NVQs to improve the standards of service.
We set up dedicated “hot lines” for our client’s for immediate access to our services.
