Breyer Group are committed to delivering excellence in customer service and resident satisfaction. We believe effective resident consultation and engagement is critical to the success of our projects.
Our Liaison Officers all receive training up to NVQ Level 4 in Customer Care and Cultural Awareness to ensure that they (and other members of our site teams) fully reflect the diversity of the local community. We provide specialist training to deal with vulnerable residents, which includes Minor Aid Adaptations for Occupational Therapy. Many of our Liaison Officers possess a range of language skills, further enhancing and supporting our commitment to effective communication methods with our residents.
We encourage resident involvement and make certain they are able to participate in a clear and accountable decision-making process. We also draw up a Neighbourhood Charter to reflect our undertaking to the community, and measure our performance against it.
